Zinkworks Partners with MasOrange on Network Agentic AI Innovation

Zinkworks is pleased to announce a new collaboration with MasOrange to deliver a Network Agentic AI solution, built on Google Cloud. This initiative marks a significant step in advancing intelligent network operations and accelerating the journey toward autonomous telecom networks. 

Traditional telco network management often grapples with reactive responses, unexpected hardware failures, and significant downtime. To overcome these hurdles and achieve next-generation network excellence, a paradigm shift is underway, driven by the integration of advanced technologies like Agentic AI and Digital Twins. 

This solution will deliver three transformative use cases: 

• AI-Powered Root Cause Analysis: This use case will transform incident management by automating root cause analysis and resolution. It empowers networks to self-heal, turning every incident into an immediate, AI-driven solution, reducing downtime and operational expenditure. 

• Real-Time Anomaly Detection: In modern telecom networks, maintaining optimal performance is critical. This use case will detect anomalies in real time, allowing for swift identification of unusual patterns and proactive intervention to prevent service degradation. 

• Digital Twin and Proactive Maintenance: The Network Digital Twin (NDT) is a highly detailed, virtual replica of the physical telecom network. Continuously updated with real-time data, including telemetry, configurations, alarms, and traffic patterns, it enables advanced simulation, predictive maintenance, and autonomous operations.  

“This project is a strategic leap forward in how telecom networks are managed and evolved. By combining Agentic AI with the scalability of Google Cloud, we are enabling MasOrange to unlock new levels of automation, resilience, and operational intelligence.” said Paul Madden, CEO of Zinkworks. 

“We are committed to transform technology operations through AI automation with focus on minimal human intervention and Customer Experience Operation Centre – CXOC. Key data availability on Google Cloud will support real-time network digital twin, unlocking full potential of IA Agentic solutions.” Said Miguel Santos, CTO of MasOrange 

With deep expertise in telecoms, AI, and cloud-native solutions, Zinkworks is proud to support MasOrange in this forward-looking initiative. Together, we are laying the groundwork for smarter, more autonomous networks that can adapt and respond in real time.

About MasOrange 

MASORANGE is Spain’s largest telecoms operators by number of customers, with over 39 million broadband and mobile lines. It also provides TV, insurance, energy, home security, consumer finance, health, cybersecurity, and cloud services to private and business customers. 

MASORANGE has 8 main national brands (Orange, Yoigo, Jazztel, MASMOVIL, Simyo, Pepephone, Lebara and Lyca) and five regional brands (Euskaltel, R, Telecable, Guuk, and Embou), through which it will meet all the needs of its customers in Spain. 

The number of households reached by MASORANGE’s fibre optics offering amounts to 31 million, while its 4G mobile network offers coverage to 99% of the Spanish population and its 5G technology offers coverage to over 90% and is available in more than 4,000 municipalities around Spain. 

The Company seeks to be the operator with the market’s most satisfied customers, consolidate its position as a driving force for talent, and lead the purpose economy in Spain, while respecting people and the planet. It is also working on making technology accessible for all (focusing particularly on “Empty Spain”) and developing products and services to improve customer experience for all its customers. 

About Zinkworks 

Zinkworks partners with leading Telecommunications and Financial Services organizations to modernize legacy systems, migrate mission-critical platforms to the cloud, and engineer AI-driven automation. From OSS transformation to rApp development and network intelligence, our teams simplify complexity and turn it into competitive advantage. Based in Ireland and operating across the EU, UK, and US, Zinkworks combines deep domain expertise with delivery excellence to help clients modernize faster and operate smarter.

For more information about Zinkworks, visit: www.zinkworks.com or connect with us on LinkedIn at www.linkedin.com/company/zinkworks/

Media Contact:   
Zinkworks Marketing 
marketing@zinkworks.com