Smarter Field Operations with Hybrid AI

At Zinkworks, we are reimagining the future of field operations using cutting-edge AI technology to tackle longstanding inefficiencies in field technician workflows associated with complex field operations.

Our Solution

Real-time, intelligent assistance directly in the field. At the heart of the solution lies a hybrid AI approach with a combination of powerful engines.

Our solution integrates advanced AI capabilities into a multimodal Field Operations Chatbot, offering engineers an intuitive interface to:

Upload and analyze images of field equipment.
Audio recording and playback for audio-based question and answering for ease of use from the field using mobile devices
Upload and analyze videos from the field equipment including the alarm lights, alerts and cable connectivity
Receive contextual operational instructions based on the images, videos and accompanying documentation.
Access intelligent search and troubleshooting support, even in low-connectivity environments.

Our Field Operations Chatbot is capable of handling multi-modal, multi-step logical reasoning under real-world conditions. Whether parsing complex wiring at the site, pole plug tables embedded within noisy images or surfacing the correct procedural documentation to troubleshoot a problem, the AI assistant consistently delivered actionable responses with high relevance and clarity.

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Measurable Improvements You Can Expect

This is not just another chatbot, it is a robust, multi-modal assistant leveraging video, audio, image recognition and textual reasoning, purpose-built for the realities of field work. By putting powerful tools in the hands of field engineers, it minimizes downtime, reduces errors, and enhances overall operational efficiency. More importantly, it marks a pivotal shift in how telcos can deploy GenAI to tackle practical, high-impact challenges in the field.

01

Up to $50M in Cost Savings

For CSPs with a 2,000-person field workforce, equating to a 10% reduction in field operations costs.

02

Reduced Ticket Time

Leading to faster service restoration and improved customer satisfaction.

03

Decreased Reliance on Training

As real-time AI support reduces the need for extensive onboarding.

04

Optimized Workforce Deployment,

With AI-driven scheduling reducing unnecessary travel and operational inefficiencies.

Priya Saxena

Chief Technology Officer Cloud AI Services, Zinkworks

Our team has engineered a solution that goes far beyond traditional AI interfaces. This solution brings GenAI out of the lab and into the field, combining vision, sound, and language to support engineers in real time. It’s a practical leap forward that helps telcos work smarter, faster, and with fewer errors.